Packages are shipped every Tuesday after receipt of your payment. The shipping method is via Japan post with tracking number. Whichever shipment method you choose, we will provide you as soon as possible a link that will allow you to track online delivery of your package.
Shipping fees include handling and packing fees as well as postage costs. They may contain a fixed part and a variable part, depending on the price or weight of your order. We advise you to group your purchases in a single order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects...
Packages are oversized and protected.
There is only 1 shipping method available here at the moment, which is the Express Mail Service or EMS (Tracked, Insured, 3-9 Business Day)
For further details, please read our shipping policy here
Currently, we use Japan Posts to send our orders. We might include other couriers in the future, in which case you will be notified.
Our shipping method EMS has a tracking number to check your order's status.
If you have made a mistake on the delivery address, please contact and inform us the correct delivery address as soon as possible here
There are instances where packages may be held by customs due to an individual country's or region's import regulations.
PLEASE NOTE : Your J Beauty is not authorized to investigate or confirm with local customs. We apologize for any inconvenience this may cause, but we ask that you check with your local customs office yourself.
Your order may be stopped by local customs authorities for any of the following reasons : Cargo classification / Scope of taxation / Quantity restrictions
If an order is subject to taxes :
Please follow the procedures for payment of customs duties in accordance with the import regulations of your country or region.
If an order is denied entry and refused by customs :
Please provide us with a written notice or other documentation from customs and contact our Customer Support team for more information.
IMPORTANT : In the following cases, orders may be abandoned or returned to Japan.
The customer did not pay applicable taxes/duties.
The customer did not contact customs.
In principle, we do not accept any returns and refunds in these cases.
We are unable to determine whether the products you purchased will be subject to local customs taxation or not, as each country has their own different regulations.
Please follow the import regulations and laws of each country and region, including the payment process of tax and tariffs, and confirm these before placing an order.
We do not hold any responsibility for the import taxes that might occur.
Thank you for your comprehension.
When you want to cancel your order, please contact us as soon as possible. However, we do not accept any cancellations during the shipping process or after the order has already been shipped.
If your order still has not arrived after an expected delivery time, please contact our support team and provide us information about your order as much as possible, and we will be able to assist you.
Your order will be charged in Japanese Yen.
The amount you pay in Japanese Yen is the equivalent of the total amount of the order you see in the shopping cart.
We do not charge any extra costs.
Debit card and Credit card are at the moment the two available payment methods.
We only charge the total amount for the products, picking/packaging services, and shipping fee of your order.
We do not charge any extra costs. However, depending on the customs of your country, they might charge you customs taxes.
We charge orders in Japanese Yen. The prices you see on our website are converted based on the exchange rate we follow.
Please be assured, we do not charge any extra costs : the amount you see in your shopping cart is the same amount you see during checkout.
Due to the nature of our payment's system, the full cost of the order will be charged to the card as soon as it is placed.
You can add a valid promotion code in the Basket.
RETURN & REFUNDS
We offer 30-day return guarantee after your order arrives. If you change your mind and would like to return, please do not hesitate. Just send the item back to us, and we will give you a full refund once the item has been confirmed.
・More than 30 days have passed from delivery ・There is no problem with the item received (the item is delivered as described) ・There is no problem with the item received, but you are unsatisfied with the product ・You are unable to provide detailed information pertinent to the compensation ・In the event of a natural disaster, abnormal weather, planned power outage or other unavoidable circumstances ・You return an item without prior notice.
The order is returned for any of the following personal reasons:
・Item exceeded the holding period at the post office ・Item was refused by the recipient ・Address unknown ・Failure to pay customs fees
Please contact us here before sending the product, and we will suggest you how to return the products to us.
Once we receive the package and confirm the content, we will process your refund within 3 business days.
We will make every effort to respond to all refunds as soon as possible. Your patience and understanding are much appreciated. We will contact you if we need any additional information to process your refund.
Depending on the reason for the return, you may only be eligible for a refund of the cost of the merchandise. In some cases, returned orders are not eligible for a refund.
In accordance with company regulations, we do not accept returns or issue refunds due to unpayable customs charges.
Before placing an order, please confirm if import taxes are necessary at the shipping destination.