Please do understand that in this pandemic situation, the circumstances have been changing frequently. There is a possibility that the delivery time of your order might be delayed. It is very difficult to give a guarantee on whether your order will be arrived on time or not, as circumstances in certain countries could change at anytime. Please do understand this before placing an order.
Taxes, customs duties and fees
An international order might be subject to import taxes, customs duties and fees levied by the destination country.
These charges are the buyer’s responsibility.
Customs policies vary widely from country to country. For more information, please check with your country’s customs office to determine what these additional costs might be.
Please note that when customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
Shipping and Returns
Packages are shipped within 72 hours after receipt of your payment. The shipping method is via Japan Post or FedEx.
Whichever shipment method you choose, we will provide you as soon as possible a link that allows you to track online delivery of your package.
We advise you to group your purchases in a single order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects...
The transport of your package
We ship all orders from Japan. The packages are sent promptly after receiving your payment.
All our packages are very well protected ! We pay particular attention to packaging. Items are wrapped in bubble wrap or other similar means, and then secured in a solid cardboard box, so you can buy any item with confidence that it will not be damaged.
Shipping Methods :
- FedEx International Economy® :
Save on heavier and less time-sensitive deliveries, while still enjoying a reliable door-to-door and customs-cleared service.
- FedEx International First® :
Wake up to absolute certainty with FedEx early-day delivery to key global markets—customs cleared, door-to-door.
- FedEx International Priority® :
Delivery typically in 1 to 3 business days depending on destination by end-of-day to more than 220 countries and territories.
- EMS :
EMS is the equivalent to services such as UPS or FedEx. It is the fastest and safest delivery method from Japan.
+ International delivery 3-9 days shipping
+ Online tracking
- ePacket Light:
International ePacket Light is a service that delivers an item weighing less than 2 kg to the addressee's mailbox as a SAL (Surface Air Lift) small packet.
- Post Parcel - Surface:
Surface Mail (otherwise known as Sea Mail), is the cheapest shipping method but is also the slowest; it takes about one to three months for a package to reach its destination.
Our shipping rates are the sames as Japan Post rates and Fedex Business rates. Packaging and handling are free. To reduce costs, we advise you to group your items in on order. We can not group two distinct orders, and you will pay the postage for both.
Delay and Delivery Issues
We prepare all orders as fast as possible; however, once the package has been sent. Delivery time depends fully on the postal service and customs of your country, and we cannot take any subsequent action in the transportation and delivery process after shipping.
Your order shall reach you within 10 days. Please note that you can track your package any time by using the tracking number and URL we provide in an automated email after we ship it.
If your package is being held up for some reason, details will be displayed on the tracking website.
If your package still has not been delivered after 3 weeks, you should first check Your J Beauty account and make sure you entered a valid postal address.
If you made a mistake in entering your address, we recommend that you contact your nearest post office for further information. On our side, we are unable to change your address once your package has been sent.
If your address is valid, please make sure your package is not waiting for you at the post office, because it is not unable to miss the delivery attempt notification if you were not available at the time of a delivery attempt. Make sure you notify your post office that your packages comes from Japan and that no tracking number has been provided by the Japan Post Service.
If you did not receive your package after 4 weeks, it might have been returned to Japan. This happens when your local post office has difficulty trying to reach you or if you did not retrieve your package from the local post office in time. (Post offices usually keep a package for 2 or 3 weeks before they send it back.) In that case, your parcel might need 1 to 3 months from the original shipping date to return to our office in Japan. We will contact you at that time to discuss resending your package. Please note that you might have to pay the postage fee again, depending on the reason of return.
Although a rare occurrence, if your parcel got lost, stolen, or delivered to the wrong person, we will not be able to help you if you choose the uninsured Economy Sal for your purchase. However, if you choose EMS, you can always make an insurance claim to your nearest post office in order to use the insurance provided by the carrier. In that case, be sure to provide your tracking number.
Customs and duty
Customs fees and taxes may be applied, sent from Japan. We have no control over whether the fees are applied or not.
Fees vary depending on the destination country. Taxes are calculated based on the total price of the package contents + shipping cost, and possibly added fees.
With regard to import restrictions, please be aware some of our items may be rejected by customs in your country. We ship our product globally, and while a product may be accepted by one country, it could be rejected by another.
IMPORTANT : As customs policies can change frequently, please check with your country's authority if an item will be cleared by customs or not.